Privacy Policy

Phoenix Trade L.L.C-FZ (“Phoenix Trade,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services, websites, or teams.

By using our services or accessing our websites, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. What This Policy Covers

This Privacy Policy applies to personal data collected from clients, advisors, partners, website visitors, and any individual who interacts with Phoenix Trade or its affiliated entities. It explains:

What personal data we collect
How we collect and use it
When and why we disclose it
Your legal rights and how to exercise them

2. Data We Collect

We may collect the following types of personal data:

Identity Data: name, title, gender, username
Contact Data: address, email, phone number
Financial Data: bank details (when applicable)
Transaction Data: records of services or interactions
Technical Data: IP address, browser, device information
Profile Data: CV, employment history, qualifications
Usage Data: site usage behavior, preferences
Marketing Preferences: communication and advertising opt-ins

We do not collect sensitive data such as health, religious beliefs, or biometric data.

3. How We Collect Your Data

We collect personal data through:

Direct interactions: online forms, emails, phone calls
Automated technologies: cookies, analytics, server logs
Third-party sources: business networks, data providers, public records
Relationship data: as part of ongoing client or advisor relationships

4. How We Use Your Data

We use your data lawfully, including to:

Perform contracts or services
Fulfill legal or regulatory obligations
Pursue our legitimate business interests
Communicate with you and improve user experience
Process payments, prevent fraud, and support security
Improve services, develop new features, and run surveys

5. Disclosure to Third Parties

We may share your personal data with:

Entities within the Phoenix Trade group
Legal authorities or regulators when required
Professional advisors (lawyers, accountants)
Technology, analytics, or email service providers
Clients (if you are an Advisor)
Business partners in marketing or service delivery
Third-party acquirers in case of business sale or restructuring

All processors are contractually obligated to protect your data and act only under our instructions.

6. International Transfers

Some data may be transferred outside the UAE or USA. Where this occurs, we ensure adequate protections are in place as required by law.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your data
Object to or restrict processing
Withdraw consent at any time
Request data portability
File a complaint with a data protection authority

To exercise these rights, contact Info@PhoenixTrade.co

8. Data Security & Retention

We implement robust technical and organizational measures to protect your data. We retain personal data only as long as necessary to fulfill legal or business obligations. For specific retention periods, please contact us.

9. Marketing & Communications

You may receive communications about services, offers, or events. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

10. Cookies & Tracking

We use cookies and similar technologies for analytics, personalization, and functionality. Please refer to our Cookie Policy for more details and how to manage your preferences.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of our site and services means you accept the updated terms.

12. Contact Us

Phoenix Trade L.L.C-FZ
6th Floor, Business Center
Meydan Hotel, Meydan Rd.
Nad Al Sheba, Dubai, UAE
📧 Info@PhoenixTrade.co